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Grievance Redressal Policy

Home Grievance Redressal Policy

The purpose of this Policy is to provide a mechanism for individual employees to raise a grievance arising from their employment. The Policy will also ensure that such grievances are dealt with promptly, fairly and in accordance with other related Policies of the Organization. This includes concerns from an employee about an action that has been taken and or an in-action, or a contemplated action in relation to them by a supervisor, another employee or from the Management.

This policy extends to:

  • All the employees of SCMS whether on permanent, probation or temporary basis.
  • To training partners, assessment agency and any other stake holders (buyer/service provider etc.) having direct business with SCMS.
  • This does not include the grievances faced by any employee/outsourced staff or agencies engaged with training partners’/ assessment agencies or any such stake holder. In short aggrieved person/agency should have direct connect/link with SCMS.

The key objectives of the policy are:

  • This policy aims to reinforce the organization’s commitment towards providing fair and equitable work opportunities to all employees.
  • To ensure that unacceptable conduct is addressed promptly and appropriately.

Grievance Redressal Metrics with Timelines:

Escalation Level Internal Employees Timeline for submission Timeline for disposal TP/AS/External Stakeholders Timeline for submission Timeline for disposal
Level-1 Committee - Deepak Mishra & Bikram Sahu at scms@skillcms.in 30 days 15 days Committee - Deepak Mishra & Bikram Sahu at scms@skillcms.in 30 days 30 days
Level-2 CEO at ceo@skillcms.in (if not closed or satisfied by level 1. His decision shall be final and binding. 15 days 7 days ceo@skillcms.in (if not closed or satisfied by level 1. His decision shall be final and binding. 15 days 30 days

Helpline No.: 011-26814596 (Only for follow-ups in case of delayed/no response)

Grievances Redressal Procedure

Employees should seek to resolve any grievance informally wherever possible in the first instance with the help and intervention of their peers/subordinates. Else may submit in the format as per annexure “A” to committee/ annexure “B” to CEO. Grievance can be submitted in person/ through mail/online (duly signed, scanned and attached) or through postal/courier along with all evidence and documents. Unsigned grievance or grievance without any identity will neither be entertained or responded to sender. At the grievance hearing the Grievance Redressal committee/ higher level will seek to gather the facts from the aggrieved employee/ committee with a view to seeking a mutually agreed solution. In the course of the investigation into the grievance, it may be necessary for the committee members to interview witnesses or collate relevant data. The decision of the committee or/and next level will be final.